Shipping Details

Delivery

All products are delivered by courier, or if more feasible and practical, postal deliveries can be arranged. However, for all large orders, courier deliveries are to be used for tracking and security purposes.

 

Domestic deliveries are shipped either via a "Standard" or "Express" service. Deliveries where a "Standard" method are requested are generally dispatched within 2-3 business days of order confirmation and are generally received by the customer the 2-3 days after they are dispatched.  Domestic deliveries are shipped either via a "Standard" or "Express" service. Deliveries where a "Express" method are requested are generally dispatched within 24 hours of order confirmation and are generally received by the customer the next business day after they are dispatched. 

 

International orders take longer to be delivered. MacRehab will advise customer of approximate delivery time. This period is usually stated on the Proforma Invoice/Quote issued to the customer.

 

Any period or date for delivery of goods stated by MacRehab is intended as an estimate only and is not a contractual commitment. MacRehab will use its best reasonable endeavours to meet any estimated dates for delivery of the goods.

 

If an estimated delivery date has lapsed or requires extending, MacRehab will advise the customer of a new estimated delivery date by either fax, email or telephone conversation.

 

The products will be delivered to you directly by our Partners so your order may be delivered in multiple deliveries. 

 

 All costs of freight and delivery of the goods at the agreed delivery address shall be borne by the customer.

 

MacRehab uses Australia Post and Star Track for domestic (Australian) deliveries.

 

If this customer wishes MacRehab to use an alternate freight company or the customer’s own freight account number when booking a delivery, it is the customers responsibility to arrange for the courier to pick up the goods from MacRehab for delivery.

 

Same-Day (Emergency) Deliveries are available only in Sydney, Central Coast, Newcastle, Wollongong, Melbourne, Canberra and Brisbane metropolitan areas only. Same-Day orders must be placed before Midday for delivery on the same day. Same-Day Deliveries are charged at higher freight rates to be quoted to the customer on order. Same-Day orders are subject to stock availability and require phone confirmation. 

  1. Free delivery over $250 (SYDNEY over $100) otherwise $15 Flat Fee for the following areas:
    1. NSW Country
    2. ACT
    3. Melbourne
    4. Brisbane
    5. Gold Coast
    6. Adelaide

  2. $25 Flat Fee for the following areas:
    1. TAS
    2. WA
    3. NT
    4. SA Country
    5. QLD Country

International Delivery

At this moment MacRehab is not able to offer international Delivery outside of Australia.

Inspection, Transit Delays And Non-Delivery

The customer must inspect all orders and the products supplied with the order as soon as is reasonably possible after delivery and shall, within 5 business days of receipt of goods, give notice to MacREHAB by telephone of the following:

 

Any defect in a product that is apparent on reasonable examination. In this case MacREHAB shall, as MacREHAB’s discretion, replace the product or refund the purchase price in accordance with the warranty conditions.

 

Any defect in a product that is apparent on reasonable examination. In this case MacREHAB shall, as MacREHAB’s discretion, replace the product or refund the purchase price in accordance with the warranty conditions.

 

Any shortfall in products delivered. In this case MacREHAB shall, at its discretion, deliver the undelivered products (at no additional freight charge) or refund the price of the undelivered products.

 

Any delivery of products not in accordance with the customers order. In this case MacREHAB shall, at its discretion, replace the products or refund the purchase price.

 

If the customer fails to give any notice, the customer will be deemed to have accepted the relevant order as being delivered in accordance with their instructions and to have accepted the products as being free from all defects.