Return of Goods Policy
The Customer may only return goods to MacREHAB, and receives a credit or refund, on the following conditions:
The Customer must return products to MacREHAB in their original condition and in their original packaging within 10 business days of the delivery date stated on the delivery documentation, and must specify the relevant invoice number.
The customer must contact MacREHAB on 612-9692-7911 to obtain a Return Authorisation Number. This Return Authorisation Number must be stated on the documentation with the returned goods.
A 10% restocking and administration charge will apply to goods returned outside the 10 business day period for refund (but no greater than one month). A 20% restocking and administration charge will apply to goods returned outside the one month period for refund (but no greater than two months). No credits or refunds will be accepted after two months.
All products are returned to MacREHAB at the customer’s risk, and MacREHAB accepts no responsibility for any loss or damage to them or any items received by MacREHAB with them.
Products must be adequately packed and dispatched freight prepaid, clearly labelled to RETURNS DEPARTMENT, MacREHAB, 301 CATHERINE STREET, LEICHHARDT NSW 2040.
Products accepted for return will be credited at invoice value less freight charges paid by MacREHAB.
The returns policy does not apply to and MacREHAB is not obligated to accept the return of any books, software or consumables with an expiry date.
Goods custom made to order may not be returned for credit or refund.